Technical Support

ADDRESS
CNC stroji d.o.o.
Dolane 38
2282 Cirkulane
Slovenija

SALES - CONSULTING - DEVELOPMENT OF CUSTOM APPLICATIONS
E: info@hypercut.si
M.: +386 40 154 700 Sandra

LOGISTICS
E: logistika@hypercut.si
M: +386 51 205 989 Patricia

IMPORTANT NOTICE - STAFF AVAILABILITY:

Due to reorganization and a new working system, our staff are available:
- Monday to Friday from 7:15 to 14:45
- On Saturdays and Sundays, availability is limited.

TECHNICAL SUPPORT AREAS:

Legend: If a description is listed for a specific machine segment, this means that the technician is qualified only for the specified activities on that particular machine model (mechanical, electrical, or software – G-code and post-processor).

Technical support - SERVICE 1

(T.: +386 51 XXX 970 Žan)

• Large CNC milling machines
• Small CNC milling machines
• Pallet nailers

Technical support - Small CNC Machines - SERVICE 2

(T.: +386 51 XXX 373 Nejc)

• Large CNC milling machines
• Small CNC milling machines
• FIBER lasers (mechanical, electrical)

Technical support - CNC CO₂ Lasers for Non-Metals - SERVICE 3

(T.: +386 31 XXX 055 Žan)

• CO₂ lasers (mechanical and software)
• HyperWELD - laser welding systems
• HyperCLEAN laser cleaning systems

Technical support - SERVICE 4

(T.: +386 51 XXX 993 Nikola)

• CNC HyperFIBER lasers (sheet metal and tubes)
• CNC HyperFIBER tube laser systems
• HyperWELD - laser welding systems
• HyperCLEAN laser cleaning systems
• Special screw compressors for FIBER lasers

Technical support - General - SERVICE 5 (Austria only)

Machine and equipment development and technical support for Austria:
T: +386 40 154 700

Technical support - General - SERVICE 6

(T: +386 31 XXX 199 Kristjan)

• Large CNC milling machines
• Small CNC milling machines
• Special CNC machine configurations
• CNC HyperFIBER lasers (sheet metal and tubes)
• CNC HyperFIBER tube laser systems

Technical support - General - SERVICE 7

(T: +386 51 XXX 492 Danijel)

• CNC HyperFIBER lasers
• CNC HyperFIBER tube laser systems

Technical support - SERVICE 8

(T: +386 31 XXX 043 Leon)

• HyperWELD - laser welding systems
• HyperCLEAN - laser cleaning systems
• Large CNC milling machines (mechanical & software)
• Small CNC milling machines (mechanical & software)
• Press brake systems (8 axes + 1) – DELEM controller specialist (mechanical)
• Special FIBER laser configurations (mechanical & software)
• Industrial textile cutting machines

Technical support - SERVICE 9

(T: +386 31 XXX 976 Martin)

• Special robotic applications
• CNC milling machines

Phone & Online Support - Training - SERVICE 10

Customer project support only.
(T: +386 31 XXX 870 Emil)

• CO₂ lasers
• FIBER lasers (flatbed & tube systems) – training, gas selection, minor mechanical adjustments
• Large CNC milling machines (software, G-code, machine operation)
• Small CNC milling machines (software, G-code, machine operation)
• Plasma systems (software, G-code, machine operation)
• Press brake systems (software, G-code, machine operation)
• Robotic applications (software, G-code, machine operation)

Technical support - CNC CO₂ Lasers for Non-Metals - SERVICE 11

(T: +386 51 XXX 128 Mišel)

• Small CNC milling machines
• Marking laser systems
• CNC cutting machines (textile, etc.) – commissioning engineer
• Laser welders and laser cleaning systems
• CO₂ lasers (mechanical and software)
• FIBER laser systems for flat materials

Instructions for Minor Faults or Technical Support:
* Contact the responsible service technician (contact details are displayed on the machine label)
** All services are charged according to the valid price list (please request the price list).

Technical support options:

• Phone support
• Remote access
• On-site visit (a warranty or non-warranty claim must be submitted before the visit)

Technical Support Instructions (Warranty & Non-Warranty):
* First, contact the responsible service technician and attempt to resolve the issue
** Support hours (online, phone, etc.) are charged according to the CNC stroji d.o.o. price list (please request the price list)
*** If further support is required or expectations were not met, submit a written support request to email info@hypercut.si:

REQUIRED FORMAT:

• Description of the issue
• Machine location
• Contact phone number

Fault Reporting Instructions (Warranty & Non-Warranty):
*** First, contact the responsible service technician and attempt to resolve the issue

If the issue is not resolved, submit a report to email info@hypercut.si or logistika@hypercut.si

REQUIRED FORMAT:

• Description of the issue (what is non-compliant and how it affects machine operation)
• Indication whether the machine is operational or the fault prevents operation
• Machine location
• Contact phone number

Complaint Reporting Instructions
* All complaints must be submitted exclusively in writing to email: info@hypercut.si, Subject: COMPLAINT

Incorrectly submitted complaints (not following these instructions) will not be processed.

IMPORTANT NOTICE:
If all financial obligations to our company have not been settled, we will contact you; however, regardless of warranty status, machine operability, or fault type, no service intervention will be carried out, in accordance with the business terms of CNC stroji d.o.o., which were accepted upon receipt of the pro forma invoice, invoice, and safety instructions.